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Frequently Asked Questions

General Faqs

? What types of cleaning services do you offer?

We offer a wide range of cleaning services including regular home cleaning, deep cleaning, strata cleaning, kitchen and bathroom cleaning, NDIS cleaning, Airbnb cleaning, spring cleaning, construction initial cleaning, move-in and move-out cleaning, extreme harsh cleaning, after-party cleaning, and office cleaning.

? How can I book a cleaning service?

You can book our services by calling us, sending an email, or through our website's booking form. We aim to make the booking process as easy as possible for you.

? What areas do you serve?

We serve most areas in Sydney, including the Bankstown, Liverpool, Hornsby, North Shore, City Area, Chatswood, Ryde, Lidcombe, Hurstville, Randwick, Kellyville, and more.

? How much does it cost to clean my house?

We have two pricing options: flat rate and hourly rate. Choose which option works best for your cleaning needs, then use our easy online form for an instant quote!

? Do I have to be home for the cleaning service?

No, you don’t! Just leave the key for entry and our cleaning team will take it from there. Inform our team how they’ll access your home, then rest assured that our team will do a thorough job while maintaining the safety and security of your home.

? Are your cleaning products eco-friendly?

Yes, we use eco-friendly cleaning products to ensure the safety of your family and pets, as well as to minimize environmental impact.

? Are your cleaning staff insured and trained?

Yes, all our cleaning staff are fully insured and trained to handle various cleaning tasks with professionalism and care.

House Cleaning Faqs

? What is included in your regular home cleaning service?

Our regular home cleaning service includes dusting, vacuuming, mopping, kitchen cleaning, bathroom cleaning, and general tidying up of all rooms.

? How do I choose between regular cleaning and deep cleaning?

Regular cleaning is for ongoing maintenance, while deep cleaning is more thorough and ideal for homes that need a more intensive clean, such as after renovations or for seasonal cleaning.

? How long will the cleaning service take?

The duration of the cleaning service depends on the size of your home and the type of cleaning required. Regular cleaning usually takes 1-2 hours, while deep cleaning can take several hours.

? Do I need to provide cleaning supplies and equipment?

No, we bring all the necessary cleaning supplies and equipment. If you have any specific preferences for products, please let us know in advance.

? How do you handle special cleaning requests?

We are happy to accommodate special cleaning requests. Please inform us of any specific requirements at the time of booking, and we will provide a customized solution.

? How often should I schedule a deep cleaning?

We recommend scheduling a deep cleaning at least once every 3-6 months to maintain a thorough level of cleanliness in your home.

? Do I need to be home during the cleaning service?

No, you don't need to be home during the cleaning. You can provide us with access instructions, and our trusted team will take care of the cleaning while you're away.

Strata Cleaning Faqs

? What does your strata cleaning service include?

Our strata cleaning service includes common area cleaning, lobby cleaning, stairwell cleaning, window cleaning, bin management, and general maintenance of shared spaces.

? What is strata cleaning?

Strata cleaning involves the maintenance and cleaning of common areas in residential or commercial strata properties, such as lobbies, hallways, stairwells, and communal spaces.

? Why is strata cleaning important?

Regular strata cleaning ensures that common areas remain clean, safe, and presentable for residents and visitors. It also helps to maintain property value and meet strata management requirements.

? Who is responsible for strata cleaning?

The strata management committee or owners’ corporation is responsible for arranging strata cleaning services for common areas in a strata-titled property.

? How do you ensure the quality of your strata cleaning services?

We ensure high-quality services through rigorous training of our cleaning staff, regular quality inspections, and feedback from strata managers and residents. We are committed to maintaining the highest cleaning standards.

? How much does strata cleaning cost?

The cost of strata cleaning depends on factors such as the size of the property, the frequency of cleaning, and the specific services required. We offer free quotes and competitive pricing for our strata cleaning services.

? How frequently do you provide strata cleaning services?

We offer flexible scheduling for strata cleaning services, including daily, weekly, fortnightly, and monthly options.

Specialized Cleaning Faqs

? Do you offer NDIS cleaning services?

Yes, we provide NDIS cleaning services tailored to meet the specific needs of individuals with disabilities. Our team is trained to deliver compassionate and thorough cleaning support.

? What does your Airbnb cleaning service include?

Our Airbnb cleaning service includes thorough cleaning of the entire property, linen changes, restocking of essentials, and ensuring the property is guest-ready.

? What is included in your after-party cleaning service?

Our after-party cleaning service includes cleaning up trash, vacuuming and mopping floors, cleaning surfaces, and restoring your space to its pre-party condition.

Tell Us Your Requirements, You Will Love Our House Cleaning in Sydney!

We also understand that one-size-fits-all doesn't go well when it comes to cleaning services. As a result, we treat no two areas alike. Hence, our methods, processes, way of approaching things, and even our supplies and equipment differ according to what the surface and the area demand.

Call Us: 1300 238 802